Privacy Policy

1. Who we are

Ubuntu Luxe Jewellery ("we", "us") is a luxury jewellery business based in South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information we collect

• Contact details (name, email, phone number)
• Shipping and billing address
• Order history and purchase information
• Payment information (processed securely by Yoco — we do not store card details)
• Website usage data via cookies

3. How we use your information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries
• To improve our website and services
• For marketing communication (only with your consent)

4. Sharing your information

We do not sell your personal information. We share data only with trusted service providers needed to operate our business:

• Yoco — secure payment processing
• Brevo — transactional email delivery
• Courier partners — order delivery

5. Cookies

Our website uses cookies to remember your shopping cart and improve your experience. You can disable cookies in your browser settings.

6. Your rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to processing of your information
• Withdraw consent at any time

7. Contact us

For any privacy-related questions or requests, please email info@ubuntuluxe.co.za.